FAQ

Are your products new or reconditioned? We offer a wide variety of products as listed below. New - New assets are in original packaging and possess all of the characteristics/qualities/features as advertised by the manufacturer. Traditionally, they are overstock items that were never offered for sale in a retail environment or used in any way. Refurbished - Refurbished assets are used but have been inspected, tested, and restored to full working condition. They rarely come in original packaging and seldom contain any documentation or any additional parts and/or accessories. Due to their operational history, refurbished assets possess noticeable cosmetic defects and blemishes, including but not limited to dents, scratches, and signs of age. Shelf Pulls - Shelf pulls were previously available for sale in a retail environment but were never sold. They usually possess one or more price tags and/or stickers, indicating multiple markdowns, and have been exposed to appreciable customer contact. In addition, since most of these items are sent through a reverse supply chain (e.g. from a retailer back to a centralized warehouse), they can show signs of further handling. Accordingly, Shelf Pulls may exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing. Used - Used assets were previously sold and put into use. They possess noticeable cosmetic defects and blemishes, including but not limited to dents, scratches, and signs of age. Since these assets are usually pulled from a working environment, they rarely come in original packaging and rarely contain any documentation, additional parts, and/or accessories. They are minimally tested to meet only the most basic requirements of functionality. Used assets therefore may not be in optimal working condition and may require additional maintenance and repair. Returns - Returned merchandise was sold to a customer, who then either physically brought the item back to a store or mailed it to a specified location. Reasons for returning a product may not have any correlation to its usefulness (i.e., size, color, model, etc.), and as a result that product may be in fine working order. The majority of returns, however, do have some operational and/or cosmetic problem. Depending on a company's return policy, these items may also reflect a measurable amount of use. In addition, since most of these items are sent through a reverse supply chain (e.g. from a customer back to a store or a centralized warehouse), they can show signs of further handling. They generally do not come in original packaging and often do not have any of the advertised documentation or additional parts and/or accessories. Accordingly, returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing. Salvage - Salvage assets have been identified as defective for reasons concerning their functionality, appearance, or both. Salvage assets usually can only be used for parts.
All orders received Monday thru Friday, will be processed within 2 to 3 business days after payment. We do not process order on the weekend, all order place on Friday after 6 pm will ship on Monday. International orders may be delayed one business day. Military, Hawaii, Alaska and Puerto Rico orders being shipped via the US Postal Service will be delayed one business day.
We try to keep all items in stock, when we list an item we also list how many are in stock, if an item is listed on our web store that's mean the item is available, once the item is sold that item is removed from our inventory. We carry a huge variety of products, which means that the selection can change on a weekly or even daily basis. We offers daily deals and discount sale prices 25% to 50% on all our products on a regular basis, so our customers should check our website frequently to see what we have available on our store, and take advantage of the lowest prices. We have different typed of deal and discounts everyday, Items are in stock at time of listing. However, all products are subject to sell out at any time. If this should happen you will be notified and a refund will be issued promptly.
All products coming from our US warehouse will be ship within 2 to 3 business days after payment. We used USPS Priority shipping for most of our products for fast shipping, Delivery time will be between 3 to 4 business days for US Customers, for all other items and lot orders we used economy shipping. Delivery time will be between 7 to 14 business days. If an item is coming from our China warehouse it will be ship in 3-5 business days after payment. Delivery time will be between 15-25 business days after payment has cleared.
We will send you a tracking number by email once your item have been ship. You can go to USPS.COM enter the number that been sent to you to track your order. If you don't get a tracking number after 3 days of purchase, please contact our customer service, and we will resend you the tracking number.
Most of our items are ship via USPS priority shipping using the flat rate boxes for fast delivery to our US Customers, for bigger items or for all other lot orders we ship via economy shipping, and the cost of shipping will be calculate by the weight of the items or lots. The weights of the merchandise are listed on the website. If you would like to visit www.USPS.com you should be able to obtain a "shipping calculator" from the USPS tech support team, or a Freight Rate Guide offering shipping rates. Item coming from our china warehouse are ship free of charge via Airmail Service shipments from China. For items that required shipping fee, we charge a flat shipping fee. For international shipping we ship items by Airmail Service shipments from China warehouse unless an expedited shipping method is selected. Your shipping methods, and rates are displayed when you double click the picture of the item desired to calculate the shipping cost. and for order from US warehouse offer the zip code you might be shipping to in the USPS shipping calculator that is provided for you.
We accept PayPal as one of our major payment method. With PayPal, you can send payment quickly and securely on-line. 1. Through PayPal, you can pay with credit card, debit card, or bank account balance. 2. Once your order is submitted, you will be redirected to PayPal's site where you could make the payment. Advantages with using PayPal: Payment is traceable. You can trace the status of your payment using your PayPal account. Payment does not require you to use your credit card online (you can transfer directly from your bank account). we don't see your credit card number (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use. 1.I want to make payment by Credit card, but I don't want to register papal account, is that OK? Answer: Yes, sure, it’s OK. You can just choose to pay by PayPal, then click “place an order” button and there will be a webpage for you to enter your credit card information. If anybody used PayPal in your computer before,you need to clean all the cache of your browser, then can pay by Credit card successfully. 2. I don't leave in the US can I still pay my order using PayPal Yes you can pay for your order using PayPal from your country, PayPal will accept any currency, when you use PayPal, other currency will be exchanged to the local currency automatically.
A Return Authorization Number is required for all returns, please contact us before returning any item/s. All New item(s) have a 15 days return policy, if the item is defected or none functional, in that case you can return the item(s) for an exchange or refund. Please contact us within 7 business days to let us know of any issue. Customers must contact us first to obtain an RMA return number before returning the item, item return without an RMA return number will not be accepted. We will only considered Exchange on SHELF PULL ITEMS, CLOSEOUT ITEM, OVERSTOCK ITEMS. We can not accept return or refund on OPEN BOX ITEMS, RETURN ITEMS, AND LOTS MERCHANDISES, These items are liquidation items and are selling as is with no return, or refund. We Will only considered Exchange if the item is defected and none functional, if so we will Exchange the item, for an other one of the same item if we have it in stock, if not we will contact you so you can choose a different item. We usually don't accept Exchange on Open box, returns, shelf pull, overstock merchandise, but if the item is not functional we want our customer to be happy, we will considered exchanging the item for the customer in some cases even issue a refund. Please make sure u want the item before placing order, as there is no refund ON OVERSTOCK ITEM, OPEN BOX ITEMS, RETURN ITEMS AND LOTS, ALL SALE ARE FINAL ON THESE ITEMS. When we list a lot of merchandise we will also listed a manifest all items that include in the lot, the condition and type of lot. Please make sure to see the condition of the lot and the manifest each lot that you are interest in before you place and order. For new items, All item(s) must be return in the original package, with all the reading materials and parts. Please contact us before returning an item to us, thanks.
The return shipping fees is depending on your local post. You can check with your local post office. For US resident please check with your return carrier office like USPS OR UPS. for international. Please be reminded that we only accept return by airmail or post express. Customers are responsible to pay all of the return shipping fees.
For item coming from our china warehouse, Import: duties, taxes and charges are not included in the item price or shipping charges. Don't worry the package, normally it will arrive safely. Please check with your country’s customs before ordering, All applicable duties and taxes, if any, are not included in the purchase price of your order or transaction. If they apply it will be the customers sole and exclusive responsibility, to paid directly to your government or to the courier company, when the products are delivered. Please make sure to leave a phone number during checkout where we or your country's customs can contact you if needed about your package.
We will attempt to answer your email within 24 to 48 hours, however incoming email from the weekend may require up to 72 hours to be answered. If your email is in reference to a pending order, contact us.
Please contact us regarding any problems before leaving negative feedback. If you have any question or if you are unhappy with your purchase for any reason, please email us with your concerns for a satisfactory and fair resolution before leaving feedback. We will resolve issues promptly.